About Your Tickets FAQs | Luna Park Melbourne

What are the benefits of purchasing Luna Flex?

Natalie Parker — Mon, 09 Sep 2024 00:53:13 +0000

The benefits of the Luna Park Melbourne’s Luna Flex add on is that you can change the date of your Tickets on or before the date of your visit for up to 365 days from the original purchase date, should your plans change. All Luna Flex date changes must be submitted via a Luna Flex Change of Date request form on our website either on or before the date of the original intended visit.

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How do I change the date of my ticket once Luna Flex has been purchased?

Natalie Parker — Mon, 09 Sep 2024 00:52:08 +0000

To request a date, change please click the link here and fill out the change of date form with your order number and requested date. Change of date is subject to availability and park capacity.

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How do I add Luna Flex to a booking?

Natalie Parker — Mon, 09 Sep 2024 00:50:46 +0000

Luna Flex can be added to your cart during the online ticket purchase journey.

Once you have selected your ticket and are requested to proceed to check out, you’ll be asked if you would like to add Luna Flex.

Once you get to the cart before the checkout, you’ll be asked again if you would like to add Luna Flex.

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What is Luna Flex?

Natalie Parker — Mon, 09 Sep 2024 00:49:51 +0000

We get it! Plans change!

Luna Flex provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. Luna Flex is an online purchase add-on that covers all tickets within the online cart. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.

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Are pass-outs available?

arc_admin — Mon, 22 Nov 2021 16:00:32 +0000

No. As we are managing visitor numbers and overall Park capacity, if a guest chooses to leave the Park, they may not return on that day.

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What if I want a refund?

arc_admin — Mon, 22 Nov 2021 16:00:03 +0000

Sorry, we do not offer refunds for tickets purchased, however, you may change the date subject to availability. To initiate a date change please click the link here and fill out the Luna Flex date change request form with your order number and requested date – please allow 2 business days for us to facilitate your change. Please note that a small administration fee applies for all date changes.

Full Ticket Terms and Conditions of Purchase and Entry are available here. When you purchase an online ticket, you accept these Terms and Conditions as part of the purchase process.

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What if I need to swap my ticket for a new date?

arc_admin — Mon, 22 Nov 2021 15:58:19 +0000

We get it! Plans change!

Adding Luna Flex onto your ticket at your cart online provides the opportunity for a one-off change of date to your Park Entry or Unlimited Ride Ticket. All Luna Flex change of date requests must be submitted via an online Luna Flex Change of Date form available on the Luna Park Melbourne website. The change of date request must be submitted either on or before the original date of the visit. The new requested visit date must be within 365 days from the date of purchase. Full Terms and conditions can be found here.

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Can I still visit with a carer?

arc_admin — Mon, 22 Nov 2021 15:55:52 +0000

Yes, carers holding a valid Companion Card or We Care Card can enter the Park for free when accompanying another individual with a full priced ticket. The full priced ticket should be purchased online in advance. When you and your carer arrive at the Ticket Box, the carer will be provided with their ticket after presenting their Companion Card or We Care Card

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Should I use my Annual Pass to pre-book a ticket before I visit?

arc_admin — Mon, 22 Nov 2021 15:53:54 +0000

Yes, even though Annual Pass holders do not need to purchase a ticket to enter, due to capacity limits you must still pre-book a ticket online before you visit the Park to avoid disappointment. Please visit our tickets page to book your ticket which will be subject to availability on the day.

For more detailed information about reserving a ticket using your Luna Park Annual Pass visit the online order instructions located here

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Where can I purchase tickets?

arc_admin — Mon, 22 Nov 2021 15:52:37 +0000

Unlimited Rides Tickets can be booked online by clicking on the link below. You will receive a confirmation email with a link to your electronic ticket(s) that have a barcode which must be presented at the Ticket Box, either printed or on mobile device.

Tickets will be subject to the day’s availability so to avoid disappointment, please purchase Unlimited Rides Tickets online to guarantee your entry. Please note that our Park Entry Only Tickets can only be purchased at the ticketbox on the day of your visit and are subject to availability.

An online booking fee of AUD$1.55 per ticket will be charged where applicable. This fee is notified prior to purchase throughout the checkout process.

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